Swedish Medical Center | Swedish Cares | Issue 1

If you’re treated at one of Swedish Medical Center’s three emergency departments (EDs), don’t be surprised when you get a follow-up phone call the next day. “We do patient callbacks at all of our EDs,” says Victoria Owens, RN, Vice President of Emergency Services at Swedish. These callbacks aren’t to find out if you were satisfied with your care, Owens is quick to add. “We’re calling patients the next day to find out how they’re doing,” she says. “Did they understand their instructions? Did they get their follow-up appointment? How are they feeling?” Patients are usually surprised by the callback, Owens says. But it’s just one of the ways that the EDs operated by Swedish—one on the hospital’s main campus, and the freestanding Swedish Southwest ED and Swedish Belmar ED— exemplify their dedication to patient care. “I think one thing that sets us apart is our absolute, unwavering commitment to quality, patient safety and the patient experience,” Owens says. “You can find a lot of places that are on the cutting edge of whatever they do. But I think the difference for us is that we have an incredible approach to the patient experience.” Excellent adult and pediatric care Swedish’s main campus houses south and west metro Denver’s only level 1 trauma and burn center. It helps support the hospital’s designation as a certified comprehensive stroke center. All three of Swedish’s EDs also treat pediatric emergencies. The main campus ED dedicates six of its 44 emergency beds to children needing emergency treatment. For the second time in a row, the ED on the main campus has been recognized for excellence with the prestigious Lantern Award from the Emergency Nurses Association. “The award is really a reflection of those three pillars of emergency care—quality, patient safety and patient experience,” Owens says. “We’re very proud of that.” Exploring emergency care— with a personal touch Available 24/7 We hope you never need our emergency services. But if you do, all three of our Denver emergency departments are available 24/7 to treat you or a loved one, including children. 501 E. Hampden Ave. Englewood, CO 80113 Standard U.S. Postage PAID Swedish Medical Center We have a heart for cardiac care And we’re expanding our team to serve you better page 4 . 6 fast facts about Swedish’s EDs ++ Three convenient locations: one at the main hospital in Englewood, the Southwest ER in Littleton and the Belmar ER in Lakewood. ++ The only level 1 trauma and burn center in south and west metro Denver. ++ Together they treat about 90,000 patients each year. ++ Our stroke treatment times are among the fastest in the world. ++ Short wait times are standard— 95 percent of patients are taken directly to a treatment room when they arrive. ++ One of the region’s most advanced traumatic limb reconstruction programs.